Customers are responsible for the cost of return shipping. For our international customers, we can offer a pre-paid return shipping label at a discounted rate which will be deducted from your refund.

Your order number can be found in the order confirmation and shipping confirmation emails you receive once your order has been placed. It will appear as something like "K12345" for easy reference.

Not to worry! Simply enclose a note within your return, making sure to include your full name and order number. This will help us to identify your package and process the request you have placed through our online returns portal.

We aim to process returns within 2-3 business days of receiving them. Once your return has passed our quality check, we will notify you via email to confirm that your refund has been processed.

Please note that during peak times, it may take up to 5 days to process refunds after we receive your return. We appreciate your patience and understanding.

We regularly update our pricing to reflect changes in trends, customer demand, and stock levels. While we understand the disappointment of seeing an item go on sale after purchase, we are unable to offer price adjustments or refunds for any items purchased prior to their sale or markdown.

As an independent business, we produce our garments in limited runs and do not typically restock specific styles or sizes mid-season. Once an item is sold out, it’s unlikely to be restocked by us, unless we receive a customer return in your desired size.

We recommend adding your email address to the waitlist on the product page to be notified if your size becomes available again

Additionally, many of our stockists may still have the item available, so a quick online search can often help you locate it elsewhere.

Yes, we do! We offer digital gift cards, which can be purchased directly through our online store. They are a quick and easy gesture, allowing the recipient to choose something they really want.

If you’d prefer a physical gift card or are looking for a custom value not listed online, we are happy to help over the phone. Just drop us an email at support@kestin.co including your contact number, and we will give you a call back. Please note that the cost of shipping of our physical gift cards aligns with the information detailed in our Shipping Policy.

All gift cards are valid for 12 months from the date of purchase.

For UK orders: Once your parcel is collected by our courier, we will send you a shipping confirmation email. This will include your tracking information from either Royal Mail or DPD.

For International Tracked Standard (Economy) Orders: Please allow 3-5 working days for processing while your order is transferred to our international shipping partner. Once your package is with your local courier, you will receive a shipping confirmation email with your tracking information.

For International Express Orders: As soon as your parcel is collected, we will send you a shipping confirmation email with your DHL tracking information.

Once an order is placed, it’s automatically sent to our warehouse, and the packing process begins right away. As a result, we can't guarantee that we can cancel or change orders after payment is processed. However, if you’ve made an error with your order, don’t hesitate to contact us, and we’ll do our best to accommodate any changes or cancellations.

Once your parcel has been shipped, you’ll receive an email from your courier. You may be able to make changes directly through them, if applicable. Unfortunately, we are unable to modify your delivery address once the order has been dispatched.

Unfortunately, we are unable to edit any discounts applied to orders after payment has been processed. If your order hasn’t been dispatched yet, we may be able to cancel it. This will then allow you to place a new order with the discount applied.

Don't worry though! Your welcome discount will still be available for use on your next purchase.