After you have added your item(s) to the cart and have reached the checkout page, you will see a box labeled Discount Code. Here you can enter your code and then click Apply.
We aim to ship all orders placed before 1pm on the same day, so please email firstname.lastname@example.org ASAP if you need to change your order. We will do our best to help you make the desired changes.
Our team will always aim to ship online orders on the same day, if the order is placed before 1pm. Please note that during peak times there may be slight delays.
If you would like to pick up your order at our store please call 0131 554 9177 or email email@example.com to check availability.
Please email firstname.lastname@example.org Our team will facilitate an exchange or return for you.
Please email email@example.com Our team will work to resolve any mistakes as quickly as possible.
Please visit our Shipping Page for details on shipping to your location.
Kestin cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. Our selected carriers do not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends.
We use Royal Mail and DPD.
UK orders over £150
International orders over £300
For any products delivered outside of the UK, the 20% VAT will automatically be removed from the products when you reach the checkout and input your international address.
Any local import duty and taxes will the responsibility of the customer. and due to the carrier on delivery.
For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the UK. These costs will be deducted from the customer return.
RETURNS AND EXCHANGES
In the run up to Christmas, we are extending our exchange period. For anything purchased in the months of November and December, you have until the 11th January 2021 to return your items for an exchange or credit note (subject to product availability)
Yes. You can return them to us within 14 days of receipt, providing they are in original resalable condition. Please see our Returns Page for full details.
We will issue a refund as soon as we receive your returned item. The refund will normally take 3-5 business days to be credited to your account.
Yes. Please fill out the Returns/Exchanges form you receive within your package and then return you order using the shipping label included.