SHIPPING

We are committed to providing a seamless, hassle-free shopping experience. Below is everything you need to know about our shipping options, including free delivery offers, international shipping details and how to track your delivery.


UNITED KINGDOM

• Free Shipping on orders over £150

For orders under £150, we offer the following shipping options:

• £4.99 – Royal Mail Tracked 48 (3-5 working days)

• £8.50 – DPD Next Day Delivery* (Order by 1pm for delivery the next working day) *Excludes weekends, bank holidays, and remote areas of Scotland.


INTERNATIONAL

We are pleased to offer international shopping with transparent, all-inclusive pricing. When you shop with us, there will be no surprise charges from your customs authority. The price you see at checkout is the final amount you pay, including all duties and taxes.

Please allow 3-5 working days for order processing before handover to our international shipping partner. Once shipped, you’ll receive tracking details from your local courier.

USA

• Free Shipping on orders over $300

For orders under $300, we offer the following shipping options. Charges will be calculated at the checkout:

• Tracked Standard Economy (5-10 working days)

• International Express (2-3 working days)

EUROPE / CANADA:

• Free Shipping on orders over €200 / $200

For orders under €200 / $200, we offer the following shipping options. Charges will be calculated at the checkout:

• Tracked Standard Economy* (5-10 working days) *Please note that this service is not available in Switzerland

• International Express (2-3 working days)


REST OF WORLD (ROW):

• Free Shipping on orders over £300

For orders under £300, we offer the following shipping options. Charges will be calculated at the checkout:

• Tracked Standard Economy (5-10 working days)

• International Express (2-3 working days)


TRACKING YOUR ORDER

For UK orders, you’ll receive a shipping confirmation email with a tracking link once your order has been dispatched.
For international orders, tracking information will be provided by your local courier once your package is handed off by our shipping partner (typically 3–5 working days after you place your order).

*Please note, during busier periods, such as seasonal sale or Christmas time, we work hard to meet our usual timeframes, but occasionally it may take a little longer to process your order. We appreciate your patience and understanding during these times.

NEED ASSISTANCE?

If you have any questions, please take a look at our FAQs below. If you can’t find the answer you're looking for, feel free to reach out to us via email at support@kestin.co.

FAQ

How can I track my order?

For UK Orders: Once your parcel is collected by our courier, we will send you a shipping confirmation email. This will include your tracking information from either Royal Mail or DPD.

For International Tracked Standard (Economy) Orders: Please allow 3-5 working days for processing while your order is transferred to our international shipping partner. Once your package is with your local courier, you will receive a shipping confirmation email with your tracking information.

For International Express Orders: As soon as your parcel is collected, we will send you a shipping confirmation email with your DHL tracking information.

Can I cancel / edit my order?

Once an order is placed, it’s automatically sent to our warehouse, and the packing process begins right away. As a result, we can't guarantee that we can cancel or change orders after payment is processed. However, if you’ve made an error with your order, don’t hesitate to contact us, and we’ll do our best to accommodate any changes or cancellations.

Can I change my delivery address?

Once your parcel has been shipped, you’ll receive an email from your courier. You may be able to make changes directly through them, if applicable. Unfortunately, we are unable to modify your delivery address once the order has been dispatched.

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